Manufacturing Sites IT Engineer
Dartford
Permanent – Flexible working available
This is a technical and engagement role focused on supporting the operations at the three Manufacturing Plants based around the Midlands Region. The purpose of the role is to ensure the factories are always operating as effectively as possible from an IT perspective. Due to the nature of the business the role covers, a varied skill set is required. Travel will be expected, as well as the ability to support users and systems at multiple locations.
What do you have to achieve:
- Implementation:
- Understand the process and requirements for projects from simple to complex proposals
- Understand and contribute to the creation of detailed design documentation to satisfy requirements
- Liaison with business and suppliers with a view to providing regular communications on project updates
- Assist in implementing solutions in line with approved designs and Infrastructure documentation
- Support the design and development of infrastructure in compliance with IT Group standards
- Delivery against activities in project plans, reporting progress
- Understand risks and ensure that any problems are identified at the earliest opportunity and that solutions are identified and implemented, in line with change control processes
- Update all existing documentation / systems ensuring 100% accuracy
- Business User Support:
- To provide support for the Infrastructure / Manufacturing systems, Business / User applications and user requests, resolving these where possible, or passing to the relevant teams to achieve agreed SLAs
- Work with operational support teams to resolve complex support issues, engaging with 3rd parties as required
- Own the problem through life cycle
- To help provide an efficient, cost effective and customer focused support service
- To suggest and contribute to service improvements and initiatives
- Update all documentation / systems ensuring 100% accuracy
- Infrastructure / Manufacturing:
- Update all documentation ensuring 100% accuracy
- Complete IT reviews against implementations
- Assist in delivering complex infrastructure / manufacturing projects to a standard agreed and approved by management
- Work with operational support teams to resolve complex support issues, engaging with 3rd parties as required
- Engage in operational readiness testing and produce reports
- Ensure build standards are up to date and fit for purpose
Technical Knowledge
- A knowledge of the following: MS Server OS (all), MS Active Directory, Security standards and controls, WAN Technology, Backup Solutions, Sharepoint, Teams
- A good knowledge of the Microsoft Suite of enterprise products
- An understanding of Core Infrastructure (hardware, operating systems, local area networks etc.)
- Some IP networking skills. Inc switches and Wireless configurations
- Some knowledge of Manufacturing systems is preferred
Key Skills & Competencies
- A knowledge of the ITIL framework
- Analytical skills, being able to quickly acquire an understanding of a problem or situation and identify practical alternatives weighing up the benefits in order to recommend a solution
- Ability to understand requirements and then to communicate complex systems to non-technical audience
- Ability to effectively communicate with all levels of the business
- Ability to work to fixed and often challenging deadlines
- Strong service ethic and excellent communication skills
- Able to provide and apply best practice techniques (Ideally gained from large organisation experience)
- Ability and experience of working across diversity of IT functions – their differing emphasis as regards needs and requirements.
- Exposure to working within complex infrastructure environments
Don’t match all the criteria? We are open and always happy to hear from people with transferable skill sets and a commitment to learning.
About us:
We are an international engineering and construction company delivering state-of-the-art infrastructure and buildings projects for clients in the UK, Middle East and Australia.
Certainty, reliability, quality – this is what our clients want. And at Laing O’Rourke, we have more than 150 years of experience delivering it.
Laing O’Rourke’s story is one of energy, passion, ambition, people and teamwork. We harness the power of our experience, stretching back over a century and a half to deliver certainty for our clients.
Diversity & Sustainability:
We value and care about difference at Laing O’Rourke and believe a diverse team drives innovation.
We are a global multicultural business committed to the inclusion of all employees, enabling everyone to feel accepted, respected & valued for being themselves.
We have set out far-reaching global sustainability targets including a commitment to achieve equal numbers of men and women amongst our global staff by 2033.
Additional:
We want to ensure our recruitment process is accessible to all. If you need the application form in an alternative format or you would like to know more about our recruitment process, then please get in touch.
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