About Our Client
Our client is a privately owned property investment and development business, whose prime focus is its customers and the prestigious large estate that they operate.
The Estate offers the opportunity to manage assets and be involved in some truly exciting initiatives across a variety of sectors in an organisation and area with rich history. As Property Manager you will play a lead role in the day-to-day operations for this prestigious and diverse portfolio.
The objectives
1. Property manage day to day operations for the property portfolio
2. Ensure properties are maintained to our clients’ specifications
3. Ensure statutory compliance requirements are achieved and recorded within designated timescales
4. Ensure customers are satisfied and are advocates for the estate
The responsibilities of the Property Manager
* Oversee, maintain and inspect properties within the portfolio, predominantly retail, offices, medical, leisure and educational
* Oversee any managing agents appointed to manage properties, including approval of service charge budgets and their KPIs
* Periodic inspections of properties and follow-up to ensure properties are repaired and maintained
* Instruct contractors for repairs and maintenance, H&S matters and compliance
* Process and determine customer applications for alterations, assignments and subletting with the Asset Manager and Head of Legal, including the charging and receiving of an application fee
* Where required, set and manage service charge budgets and services for directly-managed properties, including end of year reconciliation
* Setting and collecting rent and other charges from customers
* Responsibility for vacant properties and their management and security
* Keep an up-to-date asbestos register for in-hand properties
* Main point for contact for security who provide CCTV coverage for the estate
* Arrange inspections and ensure statutory compliance
* Minimise voids
* Oversee management of Pay and Display car parks and leasing of individual spaces to customers
* Adoption and use of the new property management system
* Delivering to budgeted levels
* Assist in planning a pipeline of refurbishment/development activity to maintain and enhance the quality of properties
* Monthly reporting of management information, costs and other metrics
* Contribute to the annual budgeting process and half year forecasting
* Responsibility for improving customer satisfaction levels, measured through third party satisfaction surveys
* Develop relationships with key occupiers
* Health and Safety compliance for the portfolio
The ideal Property Manager
* Degree level education with additional professional qualification e.g MRICS, ARMA or MBA
* Relevant health and Safety qualification
* 5 years’ post qualification experience of mixed use multi-sector property management
* Experience of forming and leading a team of professional advisors and contractors
* Self-motivated and driven
* Clear team leader with personal credibility
* Good interpersonal skills
* Supportive and motivated by team successes
* Confident and outward facing
* Proven business acumen
* Inspiring and engaging
* A problem solver able to think creatively
* Collaborative
* Able to work in partnership with others
* Outcome and delivery focused
* The ability to translate strategy into operational plans
On offer to the successful Property Manager is the opportunity to work in a highly regarded organisation with heritage and integrity across a diverse estate. You will join a progressive and experienced team and be supported to excel. You will receive a salary of circa £60,000 plus car allowance, medical, bonus and pension.
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