Be critical to our success in Kier Places, and join the Facilities Management team as a Contract Support Advisor assisting in the maintenance of essential, historic, and prestigious buildings across the nation.
Contract Support Advisor – Quality Assurance Team
Location: Flexible working available, where you will be based out of our Basingstoke office with home working available
Business Area: Kier Places – Facilities Management – Public Sector / Government Contracts
Contract & hours: Permanent, full time – 40 Hours per week, Monday to Friday, 8 hours per day shifts between 8am and 6pm
Salary: £24,000 plus full benefits
Kier Places are recruiting now for a Quality Assurance Contract Support Advisor to work within our Ministry of Justice and Home Office Contract Administration Facilities Management Team, at our main office in Basingstoke, providing support duties for the operation & office-based teams, and provide a professional, efficient, and effective service to both internal & external stakeholders.
Key Responsibilities
In this crucial role to our business, as a Contract Support Advisor, you’ll be responsible for obtaining remaining paperwork from engineers & subcontractors to ensure accurate closing and completion of work orders on our CAFM Systems; checking of paperwork and quality checks to ensure all information is correct and included within such documents; and action corrections to engineer time records and misalignment corrections between the Kier & Client CAFM systems.
You’ll act as a point of contract for Client Escalations and providing Client updates; identify, flag & action system issues to the required party; provide support to Kier Contract & Project Managers; monitor and action documents in the MoJ and Home Office inbox; and any other tasks within your capabilities with full training and support.
What do we need from you?
What does it take to be a Contract Support Advisor in Kier? The ideal candidate will have previous customer service experience, be resourceful and efficient in your working style; will have worked to high customer service standards and met required KPIs, ideally in a helpdesk related role within the Facilities or Maintenance industry so you have an existing understanding of maintaining optimum service level requirements – it would be a bonus if you’ve had direct experience with Helpdesk Systems like Concept or Servitor.
As a Contract Support Advisor, you’ll be able to build effective working relationships with all levels of internal & external stakeholders to increase client retention and demonstrate initiative to resolve any queries and escalations.
Who are we?
We are Kier Facilities Management – the team that’s putting people into FM, delivering innovative management and maintenance solutions, right across the UK. We’re a crucial part of Kier Places, providing hard and soft facilities management to thousands of public buildings right across the country – offering you a role that will challenge and reward you, every single day.
Find out more here about the great we offer our employees.
Room to grow. Space to succeed. Join us today as a Contract Support Advisor.
Due to the nature of this role, you will also be required to complete a Counter Terrorism Check (CTC) Clearance (applicants with criminal convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant’s criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks.
Kier is committed to creating supportive and inclusive opportunities for all our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. Take a look here to learn more about our commitments to diversity and inclusion. If you require any reasonable adjustments during any part of the application process, please let us know so we can discuss and arrange these by emailing InclusiveRecruitment@kier.co.uk.
Closing Date: 22nd June 202
Please note, interviews may take place before the closing date, and we reserve the right to close applications early.
Recruitment agencies – we are unable to accept unsolicited CVs and communications from external recruiters. The recruitment team will engage with agencies who have signed up to our PSL should we require assistance. For further information, visit our careers help page.
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