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How to Find and Keep Excellent Staff

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Have you ever heard the saying ‘you are only as good as your team’? It’s very true.

Your business will be judged on the service and quality that your team is providing. If you have had a stable company for years you might use the same tradesmen that you know work well.

However, when you are looking to expand, business owners find it difficult to find or keep decent tradesmen. This article will discuss how you can be successful at this.

One of the big barriers to growth is hiring the wrong staff. When you grow at a rapid pace and struggle to keep up with the workload, it can feel desperate to get anyone on board, even if they are not the right fit.

I’ve hired the wrong people many times throughout my business journey and, when I look back, it’s a huge regret. So much time and money are wasted training someone up if they were never the right person in the first place.

If you start having doubts about someone, your gut instinct is probably right – maybe it’s time for them to go. Your business isn’t a charity, and you cannot carry people. Although it can feel ruthless, if someone isn’t working out you will be doing yourself and them a favour to part ways and move on. It would be much easier, though, if you didn’t put yourself in that position in the first place. Who enjoys firing people? It’s an awful position to be in. How much better would it be to get the hire right in the first instance?

The challenge doesn’t stop there.

What about when you have found exactly the right person? They are fantastic, better than you could have hoped for – now you start to panic that they may leave you. They are a hugely valuable member of staff now, how would you cope if they left? 

No matter what safeguards you put in place, wrong hires  may slip through the net; you only know 100% if someone is the right fit once they start work and you can monitor them over a few months. Some have a gift for presenting themselves in an amazing way and breezing through an interview. It’s only further down the line, when the cracks start to appear, that you realise they are not the right fit.

I’ll show you how to deal with those situations. Let’s find out now how you can protect yourself and your business as you grow, and how to find loyal people.

The Cost of a Bad Hire

The first thing to understand is why it’s so important that the recruitment process is successful. You may think, ‘I’ll just sack them if they don’t work out and hire a replacement’. Well, yes, you could, but you don’t want to be carrying people if they’re not right for your business. Letting people come and go from the business can be extremely damaging. Why?

First, it can damage staff morale. People generally don’t like change. If a member of your staff has got used to working with someone closely, maybe even becoming good friends with them, and then, all of a sudden, they are out of the door, how do you think that will make them feel?

The staff member who stays won’t be thinking about what’s best for the business, they will be focusing on how it has affected them emotionally. They’ve just lost a good friend. This could make them resentful of the business, and you as its leader.

Additionally, if you have a high turnover of staff, this could make some within the company anxious. ‘Am I going to be next?’ they may ask. Staff worrying like this will damage morale and their performance will be affected.

What’s the answer? Should you try to retain poor staff as long as possible, in the hope that they might improve? No, certainly not.

If you know someone isn’t working out, you’ve addressed the issue with them and provided training and they still haven’t improved sufficiently, you need to take some advice from an HR consultant and let them go without delay.

Allowing someone who is underperforming to stay on can damage the morale of the existing staff. When they are working hard, beavering away at their jobs and the person working next to them is getting away with murder, this will be extremely frustrating for them.

Even though it’s you who is paying the wages, they will start to think, ‘Why am I putting in all this effort, when he/ she clearly isn’t?’ The attitude and work habits of a bad employee can gradually infect the entire staff.

Are you starting to see how damaging it can be when the wrong person is brought, and kept, on board? It’s not only damaging for morale, it’s extremely bad news for your profits.

You may think working out how much a bad hire costs a business is straightforward:

John was paid £2,500 per month and was kept on for three months = £7,500.

In fact, it works out to be much more than that.

You have a new employee – hooray! So far, it’s cost you over £3,000 to make the hire. Next comes the on boarding. You need to show your new employee the ropes, how your systems work, how you do things. There may be an element of training needed to get them up to scratch.

It can take anywhere between two and four weeks before a new employee is fully up to speed. That’s another £2,500 spent, without much productivity to show for it. One month in, and the new employee has cost you £5,500. They start getting on with the work in earnest and you expect great things, but it soon becomes evident that they are not cut out for the task.

Now it’s costing you in productivity. Only you will know how best to measure this for your business but it could be thousands each month. If you sack the hire in month three, they’ve already cost you £10,500, and that’s without factoring in the productivity losses.

I learned this the hard way in my own business when we were growing rapidly. Although I’ve now got a fantastic team around me, who I would re-hire in a heartbeat, I’ve previously had bad hires who have lost me contracts worth hundreds of thousands, stolen money from me, damaged company vehicles, among other things. I even had an employee who was absolutely amazing at interview but turned up on the first day drunk as a sack – and then was arrested by the police for attempting to drive home.

As you might have guessed, they were fired immediately. You can see that I’ve certainly experienced the pain of a bad hire. Getting it wrong can have a huge cost, far more than the employee’s wages.

The lesson: take your time and recruit carefully. Don’t take on a risky hire just to fill a seat when you are growing quickly and can’t keep up with the workload. Attract and retain the best.

How do you find great workers in the first place?

  1. 1.Start with the people you know, have any of your friends used someone they can recommend? Perhaps they have worked with someone previously that might be suitable for the role.

2. Do you have any friends in the same industry? Call them up and let them know what you are looking for.

3. Do your current employees/subbies know anyone that would be suitable for the role

  1. 4. Keep your eyes peeled, when you pass a worksite get chatting to the guys, if there work looks good see if they might be suitable for future projects.
  2. 5. Go onto LinkedIn and search out people directly, look for former employees of organisations that normally have good staff that work for them or that produce high quality work.
  3. 6. Think back to subbies that have worked for you in the past, don’t just presume people are busy if you parted way previously get in touch with them and also see if they know anyone.
  4. 7. Look for highly rated tradesmen on sites like Trustatrader or local tradesmen with great reviews
  5. 8. If none of the above works then consider a recruitment agency that is specialised in the industry.

How to keep great staff?

  • Find out their long term goals and see if you can help them on the journey to achieve that.
  • Make time for them, listen to their concerns
  • Pay a healthy wage
  • Offer performance related incentives or bonuses
  • Promote within where possible
  • Be nice! – The way you treat your staff will make all the difference (you can still be a tough boss and be nice at the same time)

How to attract the right people is another challenge in itself. I go into this in more detail in my book Building Your Future.

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Qualifications to become a site manager in construction 

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Qualifications to become a site manager in construction.

If you’ve been wondering ‘what qualifications do I need to be a site manager’ or ‘do I need a site manager Construction Skills Certification Scheme (CSCS) card’ to manage a construction site, then you’ve come to the right place.

Highly experienced and knowledgeable when it comes to the training required to work in the construction industry, the SB Skills Solutions team knows exactly what it takes to become a construction site manager.

To help you understand which qualifications are worth exploring and obtaining for this role, we explain the different site manager training routes and which one you should consider taking based on your prior workplace experience and skills.

What is the difference between a site manager and site supervisor?

While a site manager and a site supervisor may seem like interchangeable terms and roles, they actually have differing responsibilities. While a site supervisor position is generally an entry-level role, a site manager position requires either more relevant experience in the industry or a higher qualification.

Site managers tend to have the additional responsibility of managing several construction sites at once, whereas site supervisors typically concentrate on just one location.

What qualifications do you need to become a site manager? 

Unlike some of the other positions on a construction site, site managers have a large amount of responsibility. As a result, they need to have the right site manager qualifications, skills, and experience to ensure the site is operating both efficiently and safely. 

However, there’s not just one qualification every construction site manager possesses.

Site manager qualifications include:

  • SMSTS (Site Management Safety Training Scheme)
  • National Vocational Qualification (NVQ) Level 6 in Construction Site Management
  • Level 6 Civil Engineering Site Management Degree
  • Higher National Certificate (HNC) in Construction or related disciplines
  • Higher National Diploma (HND) in Construction Management or related disciplines
  • Foundation Degree in Construction Management
  • Degree in Construction Management
  • Apprenticeship in Construction Site Manager
  • Higher Apprenticeship in Construction Site Manager

You may also need:

  • High-Risk First Aid
  • Confined Spaces (If it applies to the site)
  • Qualifications in the work being carried out

Put simply, this means you can take a variety of routes and qualifications to become a construction site manager. Whether you want to become an apprentice, take an undergraduate degree, or apply for a work-based NVQ, there’s no end of options to explore.

It’s important to bear in mind, however, that each route will have different applicant requirements. 

For example, to be considered for an apprenticeship in construction site management, you will need to have a grade C or 4 in GCSE English Language and Mathematics or equivalent level 2 qualifications.

What site manager NVQs do you need?

Equivalent to a bachelor’s degree, an NVQ Level 6 in Construction Site Management is a sought-after

qualification that can take anywhere from just four weeks up to 12 months to complete.

The course can be fast tracked, if desired, but the duration of the course depends mainly on the motivation and availability of the applicant. The ultimate NVQ course is designed to assess the competency of the applicant and is one of the highest qualifications you can achieve in the construction industry.

After obtaining this qualification, you will be one step closer to being able to apply for your site manager CSCS card (commonly known as a black card) which can help you to secure employment as a construction site manager.

What HS&E Test certificate do you need?

Before you can apply for a CSCS card, however, you will first need to pass the required level of CITB

(Construction Industry Training Board) Health, safety and environment (HS&E) test within the past two years.

To apply for a manager CSCS card, you will need to apply for and pass the CITB Managers and Professionals HS&E test or an approved alternative. You can use CSCS’s card finder to discover which CSCS card you are eligible to apply for based on either your occupation or qualification.

Alternatively, if you know which HS&E test certificate you require to obtain your desired position in the construction industry, then you can book your HS&E test here.

How do you get a Black CSCS Card?

Keen to obtain your black card from CSCS? If so, you will need both the relevant NVQ qualification as well as a completed CITB Managers and Professionals HS&E test. If you’ve taken an SMSTS course, then this can be put towards achieving your NVQ Level 6 in Construction Site Management.

If you’re not sure how your current qualifications can help you to become a construction site manager or want more information regarding the site manager CSCS card, then contact the experts at SB Skills Solutions. 

We can provide you with professional guidance and advice, and direct you towards relevant site manager training courses.

Find out more about becoming a construction site manager

If you’d like to learn more about becoming a construction site manager, obtaining your black CSCS managers card, or you require more information regarding the site manager qualifications you can obtain at SB Skills Solutions, please feel free to get in touch with our team today.

Our Construction Site Management NVQ Level 6 qualification is ideal for individuals that are already working in the construction industry and are eager to increase their earning potential. 

This course is designed to help the participants build their construction competence, skills, experience, and knowledge.

Every NVQ assessor at SB Skills Solutions has at least ten years of relevant experience and possesses either the Level 6 Construction Site manager NVQ, PTLLS (Preparing to Teach in the Lifelong Learning Sector), or Assessor Award, so you can rest assured that you’re in highly knowledgeable hands.

The site management course paired with our qualified assessors can ensure you have everything you need to begin a career as a construction site manager. To find out more about this Level 6 qualification, please don’t hesitate to contact our friendly team today.

To speak directly to a member of our team, simply give us a call on 01695 558420. Alternatively, you can also get in touch by sending your enquiry via email to info@sbskills.co.uk.​

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How to become a Plant Operator

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Keen to explore all your career options – including a position as a plant operator?

Luckily, the team of expert tutors at SB Skills Solutions have helped countless companies upskill their employees as well as numerous individuals obtain essential qualifications to achieve their dream job in the construction industry and further afield.

From the average plant operator salary in the UK to which qualifications, skills, and training courses can help you to become a plant operator, we explain everything you want to know about this profession.

What do construction plant operator jobs involve?

As a plant operator, you’ll be required to carry out a wide range of tasks. Primarily, this will include the operation, monitoring, and maintenance of heavy machinery like diggers, bulldozers, cranes, and excavators.

With help from these machines, you may be asked to move, excavate, lift, or crush building materials or organic matter.

In the event that these machines stop working or develop inefficiencies, a plant operator will be on hand to rectify any issues and support productivity. This role tends to also cover the maintenance of these machines, ensuring they’re in good working order.

A more comprehensive list of plant operator responsibilities can include:

  • Supervising and overseeing operations
  • Monitoring process parameters
  • Performing maintenance tests
  • Ensuring safety rules are followed
  • Operating heavy machinery and equipment
  • Transporting a variety of materials

A construction plant operator may have more specific daily duties such as:

  • Operating forklifts, bulldozers, excavators, trucks, and more heavy machinery
  • Transporting and storing building materials and earth
  • Carrying out safety checks
  • Level out working areas
  • Communicate using radio signals

What are the working conditions like?

A construction plant operator will often be required to work outdoors in a range of weather conditions. Construction sites aren’t squeaky clean like an office or control room. You may work at heights such as operating a tower crane or a large excavator.

Instead, the working conditions for a construction plant operator tend to be significantly dirtier and nosier than alternative plant operator positions. Due to the nature of the building construction industry, you may also be required to work nights or weekends in order to deliver the necessary progress within the set construction deadline and budget.

How much does a plant operator earn?

According to information published by Totaljobs, a plant operator salary in the UK varies between £27,681 and £37,500, with an average annual salary of £32,500. It’s worth bearing in mind that the exact salary for this position will naturally vary depending on the location of the job and the industry that you work in.

Higher-paying positions are more accessible to individuals that upskill themselves, allowing them to work in a wider range of relevant industries. This is because plant operators tend to specialise in just one type of equipment.

What skills do I need to become a plant operator?

Unsure whether you have the necessary skills to become a plant operator? Below, we list some of the most common skills plant operators possess that can help them to succeed in both this role and their chosen industry. These plant operator skills include:

  • An interest in heavy machinery and equipment
  • Ability to operate, fix, and maintain machinery
  • Understanding of engineering, maths, and computers
  • Problem-solving capabilities
  • Ability to use relevant computer software
  • Strong attention to detail
  • Excellent teamwork skills
  • Ability to work independently
  • Able to work well under pressure

Construction plant operators must also possess certain physical skills like excellent movement and coordination.

What qualifications do construction plant operators need?

In England, if you want to become a construction plant operator, you could obtain either your Level 2 NVQ (National Vocational Qualification – practical, work-based qualifications) in Construction Plant Operations, your Level 2 Construction Plant Operative Apprenticeship qualification, or your Level 3 Diploma in Construction and the Built Environment.

In addition to these qualifications, you may also need to apply for your blue CPCS (Construction Plant Competence Scheme) Competence Card or your CSCS (Construction Skills Certification Scheme) accreditation to work on a construction site as a plant operator.

What courses and training can I take to become a plant operator?

There are many routes you can take to become a plant operator. Some of these avenues involve applying for an apprenticeship, while others require work experience in the relevant industry to get you started.

To help you determine which route might be right for you, we explore each of these avenues in more detail.

College or training provider

As mentioned above, a course from either a college or training provider in Level 2 Certificate in Construction Plant Operations or Level 3 Diploma in Construction and the Built Environment can provide you with the relevant qualifications to become a plant operator.

While these courses will cover most of the required skills to join this profession, on-site experience is also crucial to obtaining a construction plant operator role, so many applicants will seek out a trainee position on a construction site following completion of the course.

For the level 2 course, you’ll need two or more GCSEs at grades 9 to 3 (A* to D), while a level 3 course requires four or five GCSEs at grades 9 to 4 (A* to C). Without GCSEs, you must hold an equivalent qualification.

Trade work

Working your way up is one of the more common ways you can become a plant operator. Often, if you’re enthusiastic enough and willing to work hard to obtain the relevant plant operator skills and qualifications, many employers will consider offering individual work as a general labourer with training opportunities.

They may request certain GCSEs grades (in subjects like English, maths, and technology), but they can provide you with invaluable on-site experience with heavy machinery and equipment.

Once you’ve gained enough experience and knowledge of the construction industry, they may contact a training provider to help you obtain the relevant qualifications to become a plant operator.

Career path and progression

Once you’ve managed to secure a plant operator position, there is still room for career progression. Often, one of the best ways to both increase your earning potential and develop your career in this industry is to specialise in a broader range of machines and equipment. This will allow you to work in different plants and positions.

Contact SB Skills Solutions

If the potential for career progression and the day-to-day duties of a construction plant operator seems like a good fit for your skills and professional aspirations, why not get in touch with the knowledgeable team at SB Skills Solutions to find out more about our plant operator course?

Our qualified team of experienced assessors can help you to obtain your NVQ Level 2 Plant Operations qualification, and by extension, achieve your blue CPCS Competence Card.

Recognised by the Construction Plant Competence Scheme (CPCS) and NPORS this NVQ can increase your earning potential while providing you with sought-after skills, experience, and competence in plant operation.

With the right support, we can ensure you learn the relevant skills and knowledge to become a plant operator. To find out more about the contents of the plant operator course, our prices, or alternative construction training courses, please don’t hesitate to contact our friendly team today.

To speak directly to a member of our team, simply give us a call on 01695 558420. We also welcome enquiries submitted via email to info@sbskills.co.uk. After receiving your plant operator course enquiry, we’ll ensure a prompt response to your query or a schedule a call to learn more about your training requirements.

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How to Become a Construction Site Manager

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Construction site managers are responsible for small sections of a construction project all the way through to management of entire development projects.

This role is diverse and not for everyone, but if you feel that you can take on the responsibility of a construction site manager, then look no further.

The team of expert training providers at SB Skills Solutions has created the only guide you’ll need to become a building site manager. Use this guide as your map to your future construction site manager job!

Below, we explore the role, earning potential, and day-to-day duties of a building site manager. We also explain which site management qualifications are necessary to obtain this position and the routes you can take to secure a construction site manager role.

What is a site manager?

A building site manager (also referred to as a construction site manager or site agent) is in charge of overseeing the day-to-day running of a construction site. Their role revolves around supervising the construction project as a whole, so they have the responsibility of ensuring every contractor is working safely and efficiently.

As well as liaising with contractors, they’ll also commonly work alongside architects and surveyors. A construction site manager helps the entire team stay on track, ensuring the building project is finished on time and within budget.

A building site manager will generally work in one of the five project groups; residential, commercial, industrial, environmental, or infrastructure. Your experience and area of interest in construction will often dictate which group you end up working in.

What does a site manager do?

Due to the supervisory nature of this position, the roles of a site manager are wide and varied. Depending on the size of the building project, these duties can range from ensuring the project stays on budget to ordering materials and liaising with clients.

It’s important to also note that a building site manager must be versatile as they will often be required to split their time between working on-site, working in an office, and working in a temporary office built on site. Frequently working in a variety of weathers (hot, cold, and wet!), they must be content wearing protective and high-visibility clothing, too.

While construction site managers tend to work the standard working week, they may be expected to work during weekends or evenings in order to meet deadlines, when necessary. Alternatively, the nature of some construction projects means the building work can only be undertaken at night or during public holidays.

As a building site manager, you may be required to:

  • Supervise workers
  • Hire subcontractors
  • Monitor and report progress to staff
  • Liaise with clients
  • Purchase materials for the project
  • Conduct safety inspections
  • Carry out quality inspections
  • Motivate the construction team
  • Solve problems
  • Prepare and create progress reports
  • Analyse site reports, designs, and drawings
  • Utilise specialist computer programmes
  • Work in a variety of environments
  • Liaise with the community and handle public demands
  • Interpersonal skills

How much does a construction site manager earn?

The part you’ve all been looking for, so we will get it over with now. According to Check a Salary, a site manager in construction can earn anywhere between £37,500 to £74,880 per year!

With an average annual salary of £56,996 in the UK, there’s scope to earn a higher salary as a construction site manager if you move into more specialised roles or start your own construction-related business.

It’s also worth bearing in mind that the exact salary for this position will naturally vary depending on the location, employer, and level of responsibility. You could also improve your earning potential and career options by gaining chartered status to help showcase your competency to prospective clients and future employers.

Construction manager qualifications in the UK

Wondering ‘what qualifications do I need to be a site manager’? As you might imagine, construction site managers need higher level qualifications than most site workers as they are responsible for everything on site.

If you already work within the construction industry, you may be able to become a construction site manager by completing some site manager training courses. Site manager qualifications include:

You may also need:

  • High-Risk First Aid
  • Confined Spaces (If it applies to the site)
  • Qualifications in the work being carried out

SMSTS

The SMSTS is a management course designed to teach managers or potential managers, the legislation involved in the building, construction, and civil engineering industries.

Construction Site Managers will also learn the importance of carrying out risk assessments, putting control measures in place, and adhering to health and safety regulations in order to create a culture of safety awareness.

The SMSTS course is a 5-day classroom-based learning experience that is valid for 5 years. This can be renewed with a short 2-day refresher.

NVQ Level 6 in Construction Site Management

The NVQ Level 6 in Construction Site Management is one of the highest levels available and is equivalent to a bachelor’s degree.

Taking anywhere between 4 weeks to 12 months to complete (depending on the applicant’s availability, motivation, and desire to fast track the course), this course is an in-depth assessment of your competency at construction site management. This is one of the ultimate NVQs in the construction industry with very few above it.

Not only does this NVQ in construction site management prove you are a competent site manager, you are then able to apply for your Black CSCS managers card which can be used to access construction sites and work as a manager.

What is the black CSCS card and why do you need it?

Black CSCS Construction Site Manager Card

The Black CSCS Card is a construction site manager card that proves your competency in managing sites. This card proves to employers that you are qualified for the job and you can work safely on a construction site.

Employers need to prove that they are compliant with Construction Design and Management regulations (CDM) which aims to ensure everyone has the correct skills and qualifications for the job role they are completing.

Having the Black CSCS Card has also shown to increase your earning potential and job offers. Employers like to see that a potential employee is competent already and this card shows just that. Employers will know that after a short company induction, you’ll be ready to hit the ground running and won’t need your hand, held every step of the way.

How to become a construction manager

Getting a job as a construction site manager may seem daunting, but with the right skills, experience, and qualifications (which we can equip you with), you’ll be there in no time. There are a few routes that you can take to become a construction site manager, the first route is the apprenticeship route.

University

The university route is also an option if you want to become a building site manager as it will teach you everything you need to know about construction site management. Each university course will have specific entry requirements, with the duration of study often being between three and four years.

Depending on your A-level results, level 3 diploma qualifications, or your life experience if you’re applying as a mature student, you will have the choice of taking a foundation degree, a Higher National Diploma (HND), or an undergraduate degree accredited by the Chartered Institute of Building (CIOB).

Suitable subjects of study for one of these construction-related university degrees include building studies, estimating, and surveying, alongside construction, and civil engineering.

The SMSTS management course is also available to those with a bachelor’s degree. It explains the importance of risk assessments, control measures, and health and safety regulations to provide site managers with a comprehensive overview of construction legislation. Valid for five years, this course takes roughly six months to complete.

The only downside to this route is that you won’t be able to apply for the Black CSCS card. However, you can apply for the academically qualified card which is also a very prestigious card.

Work

If you’d rather take a more traditional route, you may decide to find a job in a relevant trade (such as an estimator, building technician, surveyor, or site supervisor). From there, you can take courses that will upskill you and work your way up to management.

This could be a lengthy process, but chances are if you’re reading this, you’re almost there and looking to progress. From this point, you should undertake your SMSTS course and look to achieve your Black CSCS card.

Skills

If you want to increase your chances of obtaining either employment or professional experience within the construction industry, with a view to becoming a building site manager, you may want to consider expanding upon your current skillset.

Some additional skills that could help you to achieve your goal of becoming a construction site manager include:

  • Time management
  • Leadership qualities
  • Understanding of construction
  • Excellent verbal communication skills
  • Problem-solving abilities
  • Business management
  • Strong desire to take initiative
  • Organisational skills
  • Maths knowledge
  • Computer literacy and the ability to use relevant software

What are the career prospects of a construction site manager?

In terms of career progression, it’s common for building site managers to become contract managers or project consultants, or to specialise in a certain area of construction such as building inspection or estimation.

Becoming chartered through the CIOB is often the first step into building on your professional prospects as it’ll provide you with more career options.

Construction site manager courses at SB Skills Solutions

If you’d like to explore the more traditional route of finding a job in trade and then taking a construction site manager course, contact SB Skills Solutions today.

With the Construction Site Management NVQ Level 6 qualification under your belt, you can increase your earning potential, secure a sought-after building site manager position, and work on your construction skills, competence, experience, and knowledge.

Guided by the experienced NVQ assessors at SB Skills Solutions (every assessor holds the Level 6 Construction Site manager NVQ, PTLLS (Preparing to Teach in the Lifelong Learning Sector), or Assessor Award with a minimum of ten years of relevant experience), we make obtaining this qualification straightforward.

With the support of our qualified assessors, you can achieve all the necessary qualifications to be a site manager. To learn more about the course, its contents, or our prices, please don’t hesitate to contact us today.

You can also call us on 01695 558420 or send us your enquiry in an email to info@sbskills.co.uk. Once we’ve received your enquiry, you can rest assured that a member of our team will be in touch soon to find out more about your site manager training requirements.

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