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Customer Care Coordinator – Tamworth

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Customer Care Coordinator Job in Tamworth

I have a Customer Care Coordinator job for a national housebuilder in their Midlands region. Our client is looking for a Customer Care Coordinator to help progress their office in Tamworth, offering a salary of circa £24,000 + an annual bonus of 2%.

Our client was established 50 years ago, with 10 offices across the Midlands, East Anglia, South West and the North West. They are a private family-owned business that employ over 1000 people and build over 4000 homes per year across 9 regions. They are looking for someone who as strong experiences in Customer Service and who has the willingness to help drive and push the Customer Care team in Tamworth to new heights.

Role & Responsibilities

– Managing incoming calls, posts and all emails that relate to Customer Care

– Validating complaints and resolving any problems quickly and efficiently

– Designating Customer Care Technicians, suppliers, and sub-contract trades to resolve issues

– Designate Customer Care Technicians, suppliers, and sub-contract trades to book appointments

– Making sure that work that has been carried out meets the purchaser’s satisfaction

– Update and maintain any records using Sitestream

– Categorise works successfully whilst ensuring management of costs are kept to a minimum

– Learn to understand the Social Housing Defect Reporting Process, and assist with logging defects

– Process 5-7-month Purchaser Reports in line with the Your New Home Guide

– Abide and uphold any company policies and procedures.

Required Skills & Experience

– Customer Service experience within an office environment

– Experience in the use of CRM software

– Ability to multi-task with good time management skills.

What you get back

– Salary circa £24,000

– Annual bonus of 2%

– 33 days holiday.

Apply

If you meet the criteria above, send us your CV and portfolio. We receive a large number of applications so if you do not hear back within 7 days consider your application unsuccessful this time. We will keep a copy of your details on file for future vacancies.

In accordance with GDPR, by applying for this position you give us your consent to process your data in-line with our Privacy and Data Protection Policies which can be read on the privacy policy page on our website.

Referral

Did you know we run a referral scheme? We’ll give you £300 worth of vouchers if you introduce us to anyone who we then successfully place in a new job role. Just send us their information and we’ll do the rest.

Terms: A candidate is deemed to have been successfully placed once they have started a new job as a result of an introduction made by Hunter Dunning and when they’ve successfully completed the probation period.

Customer Care Coordinator Job in Tamworth – Your Property Recruitment Specialists (Recruiter: Chad Musselwhite Job Ref: 12780)

Search the Hunter Dunning website for more vacancies: www.hunterdunning.co.uk/jobs/

Follow us on LinkedIn: www.linkedin.com/company/hunter-dunning-ltd

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Jobs

Office Administrator – Remote

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Up to £25,000 + Fully Remote working (Sussex) + Benefits

A highly capable, proactive and organised Office Administrator with excellent attention to detail and a professional and warm approach, is required to provide a broad ranging office support and administrative service on a remote basis as part of a highly regarded, professional business as they continue to expand.

Our client is a trusted, highly regarded plumbing and heating company covering the central Sussex region, with an impressive client list of long-standing residential and commercial customers. They offer a competitive, honest and reliable service, accommodating anything from a boiler breakdown and service, to a full heating system installation, while always working to the highest standards.

The ideal Office Administrator will have previous experience of providing remote organisational support in a dynamic role and an appreciation of the commercial importance of delivering a professional, proactive support service across all areas of the business.

The successful candidate, who will work on a remote basis, will enjoy problem solving in an environment in which no two days are the same. In return, the Office Assistant will have the opportunity to define this role as the company continues to grow.

Key Responsibilities

  • You will be the first point of contact for our new and existing customers looking to have a new boiler installed or serviced.
  • Working with information supplied by lead generation firms (Boiler Guide, CheckATrade), social media and recommendations.
  • You will be responsible for setting up appointments for surveyors and engineers, sending links for photo surveys and keeping track of meetings.
  • The management of the engineers’ diaries, scheduling appointments and following up open jobs until completion to ensure smooth operations.
  • You will be using our CRM software to track appointments and keep customer information updated.
  • General data entry.
  • Lead Generation.
  • The generation and dissemination of quotations, sales orders and invoicing.

Skills & Experience

  • Have previous experience in customer service and showcase excellent customer service skills.
  • Be fully competent on a computer with excellent working knowledge of MS Office (Word/Excel).
  • Excellent written and oral communication skills face to face and by email.
  • Happy to work in a fully remote role.
  • Calm and confident telephone manner, approachable with the ability to build a rapport with a wide range of people.
  • Be reliable and punctual.
  • Positive ‘can do’ attitude.
  • Genuine passion to support clients with any questions, queries or concerns.
  • Excellent organisational skills.
  • A Sales and/or Plumbing and Heating background would be an advantage.

This is a fantastic opportunity for an ambitious Office Administrator to join a friendly, family-owned and employee focussed organisation with a proud history of providing service and customer excellence. In return for your support, an attractive salary and benefits package is on offer including fully remote and flexible working options. Apply now!

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Jobs

Gas Safe Plumber & Heating Engineer

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£38,000 – £41,000 + Van + Overtime + Benefits

If you’re an ambitious Gas Safe Heating Engineer or Plumber with a professional and courteous approach looking to join a growing, well-established company with a great reputation locally, we’d love to speak to you!

Our client is a trusted, highly regarded plumbing and heating company covering the central Sussex region, with an impressive client list of long-standing residential and commercial customers. They offer a competitive, honest and reliable service, accommodating everything from a boiler breakdown and service to a full heating system installation, while always working to the highest standards.

In order to meet growing demand, they’re now looking for a skilled Heating Engineer with Gas Safe certification, who wants to be and feel, integral to the success of the business. The ideal candidate will be a fully qualified general domestic plumber and heating engineer able to carry out repairs and full installations in rental and privately owned properties. As such the successful applicant will consider themselves a master of their trade with a professional, engaging attitude.

Applications are particularly encouraged from individuals with experience of working with LPG, air source heat pumps and oil heating installations.

Key Responsibilities

  • Installations and servicing of gas boilers in residential and/or commercial properties
  • Investigating and repairing leaks
  • Toilet and basin installations and repairs
  • Cylinder and tank upgrades
  • Boiler services
  • Fault finding on smart/central heating controls
  • Underfloor heating repairs
  • General plumbing
  • Carrying out general ad hoc heating work

Skills & Experience

  • Must be Gas Safe registered
  • Presentable and be able to communicate professionally with customers in their own home
  • The ideal candidate will have a minimum of 3, and ideally 5, years experience in a similar role
  • Highly organised and reliable with the experience and initiative to work under their own supervision
  • You’ll need your own basic tools and a full UK driving licence

This is a fantastic opportunity for a diligent Gas Safe Heating Engineer to join a successful, ambitious business offering a competitive, negotiable salary based on experience in addition to an attractive, employee focussed benefits package. Apply now!

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Jobs

Electrical Technical Officer

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Dutton Recruitment are currently seeking an Electrical Technical Officer, for a 6-Month contract based in Rotherham, South Yorkshire.

The remit of the service includes: ensuring that the housing stock is well-maintained, safe, and fully compliant with all current regulations (e.g. gas, asbestos, fire safety etc), managing void properties and working closely with our contract partners to effectively deliver a repairs and maintenance service, including extensive investment and refurbishment schemes.

The successful applicant will be customer-focused, organised, motivated and will possess a good technical knowledge in relation to electrical installations within domestic dwellings.

Duties Include:

  • Experience of conducting inspections within customers’ homes, in specific relation to repairs and/or electrical installations.
  • Substantial experience of working with repairs and electrical safety processes and procedures
  • Experience of working with people within a customer focused, service delivery organisation
  • Experience of working effectively in a housing related or other public service environment
  • Carrying out risk assessments and managing caseloads
  • Providing advice, guidance, and support in relation to repairs and electrical safety
  • Using a range of computer applications and ICT including word processing, spreadsheets, databases, presentation software, internet, and e-mail
  • Electrically qualified and approved (Qualified Electrician – JIB where possible) is essential with a willingness to undertake appropriate training courses and seminars

Qualification Criteria – Applicants must have:

  • Level 6 qualification or evidence of the equivalent level of knowledge gained through work experience/JIB Accreditation
  • An in-date DBS Certificate.

If you wish to be considered for this role, please either:

  • Click on “Apply Now” to submit your details online
  • Download the Dutton Recruitment App from Google Play/App Store
  • Call us on 0114 22 00 888 and press 2 for the Construction Division

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